Liberty Reserve

We invite you to test our new help and support system

2008-07-04T00:53:00.003-06:00

This support system is only a small part of the new and upgraded Liberty Reserve web site. Your participation will help us test it on a global scale.

Try the contact form, the search function and the ten most popular questions.

You can use the contact form to send us your feedback.

Thank you for your help.

Friendly reminder

2008-06-30T22:54:00.002-06:00

Dear Friends,

Please note that Liberty Reserve has only one e-mail address for customer support - support@libertyreserve.com and for businesses: business@libertyreserve.com. Liberty Reserve DOES NOT HAVE ANY OTHER e-mail addresses. If you ever have any doubts if e-mail actually came from us or not, please create a NEW e-mail to support@libertyreserve.com and include full header and body of e-mail. We will immediately let you know if the e-mail is genuine or not.

Thank you for your attention.

Gold backing is coming.

2008-06-25T18:14:00.002-06:00

Dear friends,

After a thorough and careful research we have found the best solution for our members for gold storage. We are in final stages of signing necessary documentation and preparing the allocated storage. The allocated storage will be audited twice a year and audit information will be publicly available on-line in the upcoming new version of Liberty Reserve software. Physical location of gold will be in Europe, under the management of well known and reputable metal depository entity.

Stay tuned for more exciting news from Liberty Reserve team.

Live Chat

2008-06-17T15:33:00.002-06:00

Dear Friends,

Please note that we have added more staff for live chat and more are undergoing training. For now, live chat will be available from 10:00AM to 5:00PM Costa Rican time (GMT-6). Once the rest of the staff is trained, live chat will become available 24 hours per day.

More exciting news to follow.

All best.

New merchant added

2008-06-16T08:40:00.003-06:00

Dear Friends,

Please welcome Finexo to a family of trusted companies that support Liberty Reserve currency. With Finexo, one of the finest Forex companies, you will be able to setup account in seconds and start trading immediately. Here is the link: Finexo.com

Scheduled Maintenance - 10 June, 08:00 GMT.

2008-06-09T10:23:00.000-06:00

Liberty Reserve will be unavailable on:
10 June between 08:00 and 10:00(GMT)

This upgrade will give you a faster, more productive system.

Thank you for choosing Liberty Reserve.

Communication via e-mail.

2008-05-29T11:32:00.003-06:00

Just a friendly reminder:

Please note that we can only reply to e-mail addresses that are already listed in your account profiles. If you have a question about your account and not communicating from the e-mail that is listed on that account you may have a difficulty receiving a reply from us. Please also note that the ONLY VALID e-mail address to contact Liberty Reserve support is support@libertyreserve.com.

Best wishes.

Updates

2008-05-29T11:29:00.003-06:00

We have added another on-line casino to our merchants list: www.magikmoneycasino.com.
They have many games and continuously adding more.
More businesses will be announced as they are being added.
Next month's featured exchangers would be goldnow.st and goldexchange.eu.

Best wishes.

Temporary Outage

2008-05-26T07:03:00.003-06:00

While doing a regular system check, our technicians recognized a defective load balancer and had to temporarily suspend the servers to replace it. We are working very hard to fix this issue and get the system back online.

The number of our clients and merchants is growing rapidly. Our hardware grows even at a faster rate. Although this is a definite sign of success, there might be temporary outages, which are beyond our control.

We will do our best to provide you with the service you expect.

Thank you for your support.

Service fee update

2008-05-20T09:41:00.003-06:00

Dear Members,

Please note that we have revised one of our service fees.
Updated fee schedule is available under FEES link from the front page.
New fee will go into effect Tuesday, May 20th. No additional fee changes are scheduled in the near future.

We appreciate your patronage.

Small outage - resolved.

2008-05-13T13:40:00.001-06:00

We experienced a short outage for several hours due to a faulty border router in our data center. This issue will be resolved within an hour.

Update: The issue was resolved.

Exciting news and updates.

2008-05-07T10:53:00.004-06:00

Dear friends,

Here are some new and exciting updated that are coming up shortly:

- Version 3.0 of our Web Site that will feature additional options
for your convenience, streamlined logistics and friendlier
interface.

- Phone support is available for compliance department (regarding all issues
with verification of exchangers) and direct phone support for
exchangers is available now as well. Customer phone support is scheduled
to become available later this year and will be available to every
registered Liberty Reserve user.

- Live support will be available at least 8 hours per day, every day, which will extend to
24/7 before this year's end.

- Company history, short employee bios and pictures will become
available with the next release of Liberty Reserve software (3.0),
along with detailed company registration and full compliance
information.

- New account types, and new VIP services will become available
after July 15th, of this year. Selected qualifying customers will enjoy
more personal service with added bonuses and discounts worldwide.

- Also, starting from July or August all exchange providers and
merchants, as long as VIP customers are welcome to come by our
offices and meet the people that make everything happen, as well
as, enjoy the Costa Rica and everything this wonderful country
has to offer.

Rest assured that Liberty Reserve will continue to stand out and
lead the way with its professionalism, team of highly skilled and
responsible employees and will continue to deliver on every
expectation you may have. Our commitment to you is to always keep
you informed, to provide the most secure, feature rich and private
environment to conduct your on-line business affairs, and, most
importantly to show the power and effect an electronic currency can have
in every day life.

From all of us at Liberty Reserve -
best of luck and a special thank you goes to our members,
exchangers, merchants and everyone else who stood by our side.

DDOS Solution

2008-05-06T13:16:00.003-06:00

We apologize for any possible temporary outages as we are finishing our DDOS protection solution.

Edit:
We finished testing the main web site protection. SCI and API protection testing will be completed within 24 hours.

Your support is greatly appreciated.

More updates

2008-05-03T13:27:00.002-06:00

We have more than one solution in place, and are trying to select the most efficient one. Please rest assured that Liberty Reserve is going to be back up very soon as all resources and all available man power is being utilized to make sure we have the safest and most reliable solution. Unfortunately decisions of this importance can not be made on a fly and without extensive research. We are looking for a permanent solution that will prevent all future outages related to DDOS attacks. This process is slow, but very rewarding at the end. On behalf of all of Liberty Reserve staff I would like to thank everyone for your kind words of support and your patience.

Please check this blog often for more updates.

Update on the current DDOS issue.

2008-05-02T21:53:00.001-06:00

We have been testing a new solution that will prevent these outages from happening again.

We appreciate your patience and support.

Unscheduled Outage

2008-04-30T15:21:00.002-06:00

Dear mebers!

Out site is currently subjected to a massive ddos attack. We are taking measures to rectify the situation and will be back as soon as we are ready. We apologize for any inconvenience during this unplanned outage.

All best.

E-mail notifications

2008-04-10T07:23:00.002-06:00

Dear Members!

As many of you may have noticed we have disabled by default e-mail notifications. This way, only those that actually do need them - will be receiving them. This was done as a result of many people complaining that they get too many confirmation e-mails as soon as they open account and start making or receiving payments.

Best regards.

Service Outage

2008-03-31T10:06:00.003-06:00

Dear Members!

We are currently experiencing a ddos attack that has intensified recently, as a result of which you may have limited access to our web site. We are aware of the situation and working on a quick solution. Thank you for your patience.

We sincerely apologize for any inconvenience this outage may have caused you.

Jeniffer.

IMPORTANT!

2008-03-22T10:52:00.003-06:00

Dear Members!

Please note that Liberty Reserve NEVER sends out ANY LINKS by e-mail. Please do not click on any links you may receive via e-mail, even if e-mail looks like it came from a trusted source. It is very easy to make it look like e-mail came for another place. If you see anything unusual, stop all activity right away and check your computer for viruses and trojans. Please also note that all new features will ALWAYS be announced via this blog and if you see something on any web site that was not there before - please make sure you have been notified via proper means about it. For example, Liberty Reserve always make announcements on this blog about any new features and developments.

Thank you for your attention.

Unscheduled Maintenance

2008-03-22T09:19:00.001-06:00

Dear Members!

Our web site will return shortly - we are installing an important software updates.
We sincerely apologize for any inconvenience.

Important - gold backing.

2008-03-15T22:40:00.004-06:00

Dear Members!

Liberty Reserve is working on adding gold backing. In addition to USD and EURO, a third option - gold backing, should become available later this year. We have successfully implemented and tested the software portion of this update. We are now in the process of research for the most reliable and cost effective solution for physical gold storage for our members. There will be an additional announcement made as soon as we are ready to accept orders from exchangers. We may enable our software to support displaying gold balances sooner, but please refrain from e-mailing us about gold backing until we make an official announcement.

Stay tuned for more exciting announcements.

Reminder #2

2008-03-15T09:08:00.002-06:00

Dear Members!

Please note, that Liberty Reserve DOES NOT send out e-mails with links in them. Never has, never will.
Please also pay close attention to the URL address listed in your browser, if it does not have the name of our web site spelled correctly - leave that web site immediately.

Reminder

2008-03-10T00:06:00.002-06:00

We would like to take this opportunity and to make clear, mainly, under what
conditions your accounts may be temporarily suspended:
1. If Liberty Reserve receives a valid court order.
2. If Liberty Reserve receives subpoena from a law enforcement agency.

Additional reasons why your account may be restricted or limited
temporarily:
3. Direct evidence of system abuse or endangering safety of clients
funds, such as hacking attempts, phishing web sites, etc.
4. Referral fraud.

Please note that our primary concern is safety of our customers money
and we will do whatever is necessary to insure and enforce this
policy.

Announcement

2008-02-13T13:17:00.003-07:00

Please stay tuned for an important announcement and a welcome letter from our CEO Mario Andres Ortiz. We are in the process of updating our front page to include a section for important news releases and achievements. Our transitional stage was completed last year and we are ready to proudly present to all of you some of our future plans for Liberty Reserve, the direction it will taking and many exciting and surprising new features that will be unique to Liberty Reserve system.

Best regards,
Jennifer
LRCS - LVL1

Customer Service E-mail

2008-02-13T13:06:00.003-07:00

Dear Members!
If it all possible, please refrain from sending multiple e-mails about the same subject matter. Our e-mail system may filter numerous e-mails from the same sender as spam - and you may not get the expected reply from us. We are very thorough and will reply to every e-mail. We appreciate your business and support.

Jenniffer.