Communication via e-mail.

Just a friendly reminder:

Please note that we can only reply to e-mail addresses that are already listed in your account profiles. If you have a question about your account and not communicating from the e-mail that is listed on that account you may have a difficulty receiving a reply from us. Please also note that the ONLY VALID e-mail address to contact Liberty Reserve support is support@libertyreserve.com.

Best wishes.

Updates

We have added another on-line casino to our merchants list: www.magikmoneycasino.com.
They have many games and continuously adding more.
More businesses will be announced as they are being added.
Next month's featured exchangers would be goldnow.st and goldexchange.eu.

Best wishes.

Temporary Outage

While doing a regular system check, our technicians recognized a defective load balancer and had to temporarily suspend the servers to replace it. We are working very hard to fix this issue and get the system back online.

The number of our clients and merchants is growing rapidly. Our hardware grows even at a faster rate. Although this is a definite sign of success, there might be temporary outages, which are beyond our control.

We will do our best to provide you with the service you expect.

Thank you for your support.

Service fee update

Dear Members,

Please note that we have revised one of our service fees.
Updated fee schedule is available under FEES link from the front page.
New fee will go into effect Tuesday, May 20th. No additional fee changes are scheduled in the near future.

We appreciate your patronage.

Small outage - resolved.

We experienced a short outage for several hours due to a faulty border router in our data center. This issue will be resolved within an hour.

Update: The issue was resolved.

Exciting news and updates.

Dear friends,

Here are some new and exciting updated that are coming up shortly:

- Version 3.0 of our Web Site that will feature additional options
for your convenience, streamlined logistics and friendlier
interface.

- Phone support is available for compliance department (regarding all issues
with verification of exchangers) and direct phone support for
exchangers is available now as well. Customer phone support is scheduled
to become available later this year and will be available to every
registered Liberty Reserve user.

- Live support will be available at least 8 hours per day, every day, which will extend to
24/7 before this year's end.

- Company history, short employee bios and pictures will become
available with the next release of Liberty Reserve software (3.0),
along with detailed company registration and full compliance
information.

- New account types, and new VIP services will become available
after July 15th, of this year. Selected qualifying customers will enjoy
more personal service with added bonuses and discounts worldwide.

- Also, starting from July or August all exchange providers and
merchants, as long as VIP customers are welcome to come by our
offices and meet the people that make everything happen, as well
as, enjoy the Costa Rica and everything this wonderful country
has to offer.

Rest assured that Liberty Reserve will continue to stand out and
lead the way with its professionalism, team of highly skilled and
responsible employees and will continue to deliver on every
expectation you may have. Our commitment to you is to always keep
you informed, to provide the most secure, feature rich and private
environment to conduct your on-line business affairs, and, most
importantly to show the power and effect an electronic currency can have
in every day life.

From all of us at Liberty Reserve -
best of luck and a special thank you goes to our members,
exchangers, merchants and everyone else who stood by our side.

DDOS Solution

We apologize for any possible temporary outages as we are finishing our DDOS protection solution.

Edit:
We finished testing the main web site protection. SCI and API protection testing will be completed within 24 hours.

Your support is greatly appreciated.

More updates

We have more than one solution in place, and are trying to select the most efficient one. Please rest assured that Liberty Reserve is going to be back up very soon as all resources and all available man power is being utilized to make sure we have the safest and most reliable solution. Unfortunately decisions of this importance can not be made on a fly and without extensive research. We are looking for a permanent solution that will prevent all future outages related to DDOS attacks. This process is slow, but very rewarding at the end. On behalf of all of Liberty Reserve staff I would like to thank everyone for your kind words of support and your patience.

Please check this blog often for more updates.

Update on the current DDOS issue.

We have been testing a new solution that will prevent these outages from happening again.

We appreciate your patience and support.