Please accept our sincere apologizes for today's outage. We started to detect problems yesterday and traced them to our load balancing server, which has finally failed this morning. Many of you may have experienced random delays while trying to access our website or were not able to reach it at all. We have rectified the situation and added autonomous backup system that should prevent this from happening again. It did take us a bit longer than anticipated, but our system'sintegrity and security is our primary concern.

We appreciate your understanding and your patience. Please rest assured that we are always working around the clock to make sure that our customers have the safest and most secure environment to conduct their transactions in.

Best regards,
Michelle.